Player support
Support
VEB AUTOMEISHN LLC provides Ability Roulette player, purchase and privacy support at info@abilityroulette.uk.
Getting help
Email info@abilityroulette.uk with a concise description of the issue, device model, operating-system version and the step where the problem occurred. Do not send passwords, payment information, Game Center identifiers or identity documents.
Full Game purchase
Use Restore Purchases in the game when an eligible Full Game purchase is not recognised. Restore requires both the App Store Apple Account that owns the purchase and the same Game Center profile used when the purchase was completed. If that Game Center profile is unavailable, or the entitlement still does not appear, send us the exact error text. Apple handles billing and refund requests.
Online play
Friend and public matches require Game Center authentication, permission to use multiplayer features, a Full Game entitlement for each player, and a network connection. The free Conductor duel remains available without Game Center.
Player names, reports and blocks
Online opponents use their public Game Center aliases and can send only the short phrases built into the game. During a match, open Settings to report an inappropriate opponent name or block that player. Blocking immediately mutes their phrases for you and prevents future matchmaking between the two players. Reports are reviewed for appropriate action. You can also report a safety concern to info@abilityroulette.uk; include the approximate time and match code, but do not send a Game Center identifier.
Privacy requests
Ability Roulette does not create a separate developer account or associate your email address with your Game Center profile. To request access to or deletion of eligible developer-held online data, email info@abilityroulette.uk. We may need proportionate additional information before we can locate data or verify a request; do not send passwords, payment details, identity documents or Game Center identifiers unless we specifically explain a secure need and method. Deleting eligible records does not delete your Game Center account, Apple’s purchase records, another player’s block preference, or safety and security records we are permitted or required to retain.